We are one of the founding members of STAR. Therefore, when booking with us, you are booking through a trusted and official agent. As a full member of the Society of Ticket Agents and Retailers, we follow all the guidelines set up by them.

Our phone number is 020 7087 2999 and is open Monday - Sunday between 10am to 7pm. Should you need us outside of these hours, please email us on info@lsbo.co.uk or helpdesk@lsbo.co.uk .

Yes! Although not every show is discounted, we have a great selection of shows that are. Our team will always be transparent with you regarding this. For the shows that do not offer a discount, we try to keep our prices competitive.

LSBO make extensive efforts to protect the personal details of customers. All customer and booking details are collected and stored using industry standard protection mechanisms, including secure connections and data encryption. Customers can be confident in using LSBO's services to make show reservations.

LSBO make a minimal service charge based on the face value of the tickets. This charge covers processing orders, payment of credit card commissions and running costs for the 7 days a week booking service. We believe that the charge represents good value for the service provided.

You can book now with Leicester Square Box Office online here. Alternatively, you can call us on 020-7097-299 or visit our Box Office in Leicester Square at 42 Cranbourn Street, Leicester Square, WC2H 0AR.

All our tickets are now E-tickets. They will arrive as soon as your payment has gone through to the email you provide us.

No. You can simply use your mobile device to show the QR code on your E-ticket to gain entry.

Your tickets will be sent to your email straight after payment. Please ensure you have received these. Any problems please call us on 020-7087-2999 and we will resend them to you.

Yes, tickets can be booked over the telephone. Telephone booking payments are made over Stripe. Our friendly team are at your service between 10am to 7pm, 7 days a week. Please call us on 020-7087-2999 during these hours to make your booking.

Of course, as all our tickets are E-tickets it’s easy to get them to you. All payment will be taken in British pounds.

If you lose your email, please contact our team on 020-7087-2999.

Yes. When booking in person, you can pay by cash. Please note, tickets cannot be placed on hold without full payment being made.

We accept all major credit cards.

In the rare circumstance that your show is cancelled, you will be offered an exchange in the first instance. Should this not be suitable, you will be given a full refund. Our team will contact you however if you have not heard from us, please contact us on 020-7087-2999 or email us on info@lsbo.co.uk / helpdesk@lsbo.co.uk .

Refunds will only be offered if your performance is cancelled. Sadly, there are strictly no refunds after a purchase has been made. All sales are final.

In extenuating circumstances, we will try our best to exchange your tickets. This must be for the same show and must be completed with at least 48 hours before the original booking date. All exchanges are subject to availability. Please contact us as soon as possible should this be necessary.

This is not possible due to the terms and conditions set out by the theatres.

We advise being at the theatre 45-30 minutes before the start of the performance. Theatres normally open one hour before the performance.

No. Though most people will dress smart-casual. The only exception would be for opening nights, press nights or gala performances where more formal attire is expected. Some shows may require a dress code but that will be displayed on their show listing.

Each performance is different so please check before booking. Most performances are at least recommended for 6+. However, the minimum age can be anything from 3-16 years old. All patrons must have a purchased seat and cannot sit on anyone’s lap. Children under 16 MUST be accompanied by an adult over the age of 18 and cannot sit separately.

You can bring a small bag generally, however you should store any luggage and big bags before you arrive and most of the theatre are old and therefore do not have cloakrooms. You cannot bring outside food and drink into the venue.